Tempted by Home Depot $37 Carpet Installation?

Tempted by Home Depot $37 Carpet Installation?

 

A new round of 2014 TV ads from Home Depot now offers whole house carpet installation for just $37.00. Big box stores want to entice you to buy new carpet from them and it would seem that they are willing to give you a fantastic deal on installation if you do. The question is… Who’s Installing Your Carpet?

 

Why are they giving away carpet installation for just $37?

There are several reasons why they are giving away carpet installation for just $37. They used to hire carpet installers directly but his backfired on them. Homeowners posted a ton of complaints on the internet claiming poor carpet installation and poor customer service. Today they contract out their installs to an independent installation company.

Let me ask you… If you pay just $37 installation for a whole house full of carpet and the installer does a lousy job, what recourse do you have? Maybe they will come back and try to fix it. Maybe they will say it’s a carpet defect and that it is not their fault. Maybe they will refund your money…  But wait….You only paid $37 for installation right? What is their financial liability to you in the event they cannot satisfy you?  Might it be a $37 refund? What will it cost you to fight them in small claims court?

 

Who’s Installing Your Carpet?

Big box retailers used to hire sub-contracted carpet installers, but they had a real hard time finding and keeping qualified installers. It didn’t take long before all the real good installers left and would never return to work for the big box stores again.

Why?

Back in the 90’s Home Depot paid local installers a little better for carpet installation than the locally owned carpet stores, but they were so unorganized at the store level, that every morning a dozen or so carpet installers would stand around for hours waiting to load up the carpet and pad for the day’s job. Most often, the store personnel could not locate the carpet because it was buried somewhere in the back room along with dozens of appliances, boxes and various building materials. It would take a fork lift operator hours to finally uncover the rolls of carpet that had arrived the previous week.

 

Where’s My Carpet?

Often the carpet would be delivered to the wrong store, or the carpet would not arrive on schedule and the homeowners were never notified of the delay. Homeowners were heaping mad! They had already moved all the furniture out, taken time off work and the homeowner ended up waiting hours without a call or explanation. Carpet installers were angry too. A whole day was wasted without any pay because the job was scheduled but the carpet never arrived.

The store manager knew nothing, the person who ordered the carpet did not do any follow-up, and when a homeowner would call for an update, nobody knew anything. When a homeowner would call, the staff would often say something like, “Bob is in charge of handling all that and this is his day off!” Then and now, I seriously question Home Depot’s ability to properly run a carpet business. I do not think they should be in the carpet or flooring business at all.

Home Depot finally decided to contract out all of their carpet installations to independent flooring installation companies. This limits their liability since they now have nothing to do with the installers directly. If something goes wrong with your carpet install, Home Depot may simply refer you to the installation company, “Here’s their phone number, give them a call and have them come back and take a look.”

 

But is it an installation problem or a carpet defect?

The carpet installer says its a carpet defect NOT a bad install. Now you have to call the carpet manufacturer and ask to have an inspector come by and take a look.  The carpet inspector comes to your home and says it’s an installation issue NOT a carpet defect. Now what do you do?

What is $37 carpet installation really worth? Do you want to spend thousands on new carpet and then pay almost nothing for one of the most important aspects of the job? It doesn’t make much sense to me and I have been in the carpet business over 30 years. Any carpet you buy must be installed properly or it will wear out prematurely and improper installation can easily void the carpet warranty too.

What a sweet deal for big box retailers! Just collect all the money (profit) upfront and never have to worry about dealing with carpet complaints. They even use an independent company to do all their in-home measuring, and they can charge you a hefty fee for that if you don’t buy from them. (read more about carpet measuring scams on my website).

 

Beyond the definition of a “Basic Installation”

How can installers survive on $37? In reality, they are paid more. Not only that, they are allowed to charge you excessively for every little extra option you require. Need some new tack-less strips? Need carpet on stairs? Need metal transitions or thresholds? Need the old carpet and pad removed and hauled away? Have a Mobile Home? It’s all extra.

The list of extra charges you might encounter beyond their definition of a “basic installation” could easily cost you hundreds more than you expect. When the carpet installers show up with your new carpet and have the chance to take a good look at your home, they will then let you know exactly how much more you have to cough up for them to install your carpet. Have your checkbook ready!

 

Where to Find Well-Trained and Qualified Carpet and Flooring Installers? 

I don’t recommend buying carpet from big box retailers like Home Depot or Lowe’s.  You have way too much at stake should something go wrong. It’s real important to make sure your new carpet is installed correctly according to the manufacturers guidelines. Following The Carpet and Rug Installation Standard 105 is usually required. See it here: CRI Carpet Installation Standard 2011PDF(PDF 1.06 MB)

The fact is, locally owned and family-run carpet dealers have a much easier time finding and keeping qualified flooring installers. Most locally owned carpet dealers have long term relationships with experienced and well-trained installers that have been working with them for decades. This is great news for you because locally owned flooring dealers tend to offer the best customer service, offer lower prices, provide honest measuring and give free estimates.

Please be aware… not all locally owned flooring dealers are honest and reputable and carpet scams are common. Since 2008 I have been compiling a short list of locally owned carpet dealers that meet my requirements. See who I recommend near you! Alan’s Preferred Carpet Dealer Directory

Thanks for reading my blog. Visit my websites for more of my personal carpet opinions and carpet buying advice.

 

Alan Fletcher

AbcCarpets.com

CarpetProfessor.com

http://www.abccarpets.com

Alan’s Free Carpet Buying Checklist

Alan’s Preferred Carpet Dealer Directory

 

 

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A Bad Carpet Buying Experience…

A Common Carpet Buying Nightmare…

“Unless you learn how to make wise and informed carpet choices this scenario could happen to you…”

After saving upyou have finally stashed away enough money to buy new carpet for your home! So you head over to a nearby carpet retailer and the salesperson helps you select the carpet of your dreams. After your new carpet is installed you are pleased with the way everything turned out, you love the color and how soft it feels underfoot.

You upload photos of your beautiful new carpet on your social media page and are looking forward to inviting your family over for the holidays! You recommend the carpet retailer to your friends and co-workers and post a positive review of your experience for the carpet retailer online.

Then a couple of years later you realize that your beautiful new carpet is starting to mat down and look ugly down the hallway and along your main traffic lanes. You try to spot clean these areas and vacuum the areas more often, but it doesn’t seem to help or make it look any better…

Finally as your carpet continues to mat down, you decide to call the carpet dealer to complain and they send someone out to take a look, they take pictures and ask you a lot of questions.

A few weeks later they call you to say your warranty claim for the carpet has been denied for one reason or another. Maybe it’s because there is no warranty coverage for “matting or crushing” of the carpet pile. Maybe it’s blamed on a bad installation job or maybe they blame you for not maintaining the carpet according to the manufacturer’s warranty requirements.

Regardless of their reason for denying your warranty claim, you now have to live with the carpet until you are able to save up enough money to replace it.

 

Don’t let this happen to you! 

Some carpets are designed to tolerate heavy foot traffic and some are not. A good carpet salesperson will make sure you choose a carpet that is capable of tolerating your level of foot traffic you have in your home. Some carpet salespeople are more concerned with “closing the deal” rather than making sure you choose a carpet that is designed meet your needs and goals.

Getting ready to buy new carpet? Here is what I suggest you do. Do your carpet homework… Read through my website and learn my helpful tips, tricks and insider secrets that will help you make wise carpet choices from start to finish. It all free! http://CarpetProfessor.com

Be sure you take my free Carpet Foot Traffic Test to see what grade or quality of carpet you need to meet your needs and goals.

Before you begin shopping for new carpet, visit my Preferred Carpet Dealer Directory to see who I recommend near you. Be sure to print out and use my free discount coupon and get up to $100 off your carpet purchase. Get several bids or estimates from other carpet retailers and be sure to ask for a detailed breakdown of all the charges and fees.

Feel free to email me any carpet questions you may have along your carpet buying journey. – Alan Fletcher aka The Carpet Professor.

#HowToBuyCarpet

The Carpet Professor

http://www.CarpetProfessor.com – Learn everything you need to know about buying new carpet wisely!

How Do I Choose the Right Carpet Fiber? What is BCF?

Most homeowners have little or no clue about the new Carpet they purchase and spend too much and end up unhappy! Learning about how Carpet is made and about the five main carpet specifications will go a long way toward buying a suitable carpet that will last as long as you expect. Visit my free Carpet Information website at AbcCarpets.com to learn more! I also have a special list of locally owned and trusted carpet dealers that I recommend to my readers.

Where To Buy Carpet? Alan’s Preferred Carpet Dealers

Wondering where to get the best deal on new carpet? Buying new carpet for your home is a major expense and it’s difficult and confusing to know how to buy the right carpet and padding, and how to be sure to get qualified installation. Did I mention how hard it is to get a fair and square price these days?! How much does Carpet Cost?

As a 30-year veteran of the carpet business and a third generation carpet expert, I can safely say that it’s a jungle out there… and there are lots of unscrupulous Carpet and Flooring retailers that prey on unsuspecting homeowners who fail to do their carpet homework.

Carpet scams are very common and homeowners who rely on sly or inexperienced salespeople to advise them are often left holding the bag and end up unhappy with their carpet purchase.

Why is this so important? Here’s two examples to ponder:

…If your maintenance man does a lousy job cleaning your gutters, it won’t be long before they will overflow. No problem, just have them cleaned again as soon as possible. Problem solved. No major harm done!

…If your landscapers cut your grass too short or too long, or if they fail to trim the shrubs and bushes to your liking… No problem, just ask them to do it the way you prefer next week. Problem solved! No harm done!

However, If you buy the wrong carpet or pad, or if it is installed improperly…  Your new carpet can lose as much as half of it’s intended life-span. That means it will wear out years faster, mat down faster in the main traffic lanes, develope waves & wrinkles and end up looking horrible in a few short years.

By the time you realize the problem, the damage is already done; it cannot be fixed and the warranty coverage has either expired or is nullified because you chose a grade of carpet that was improper for your application, or it was installed improperly. You stand to be out thousands with no recourse and now have a fairly new carpet that looks bad and needs to be replaced!

Get Informed: Save Money and avoid Headaches!!

…I get emails all the time from angry and upset homeowners who have major carpet complaints that are not covered by the carpet manufacturers warranty. They hope that I can help them get a remedy to their problem.

…I get lots of emails from folks who hired inexperienced carpet installers and now their carpet is ruined. The sad fact is: Once you have a carpet problem, whether it is a carpet defect or a carpet installation issue, no one you call is going to want to accept responsibility. Everyone will point the finger at the other guy! This is why it is so important to get the job done right the first time. I can help you achieve that goal!

Carpet Abuse: It’s your responsibility to choose the right grade of carpet and padding.

Sadly, once you buy the wrong grade of carpet for your home, there is NO carpet warranty help for you. If you buy a carpet that is not designed to handle your level of foot traffic, then you will automatically void your warranty and have no recourse. They will just say that you have abused your carpet: Warranty Voided!

It’s YOUR responsibility to choose the right grade of carpet to meet you needs, goals and lifestyle. But how are homeowners expected to buy the right carpet when there is very little help or information provided by the carpet makers? What do they care if you buy the wrong carpet? You just have to buy more carpet sooner and that’s how they make more money!

Take my Free Carpet Foot Traffic Test to discover what grade of Carpet you need to buy, and about how much it is going to cost to get the entire job done right the first time.

If you cannot afford to buy the grade or quality level of carpet that you need, then you should either wait until you have more money or do your project in stages.

Another critical factor for homeowners is buying carpet from a reputable dealer. From my years of experience I would say that only one out of ten carpet retailers is honest and reputable. The rest are just snakes in the grass that don’t care about you or whether you choose wisely. If you want to know what carpet dealers I recommend please visit my Preferred Carpet Dealer Directory at Abccarpets.com

If you want to do your carpet homework, visit my website and read my free unbiased articles to discover the truth about how to buy carpet… wisely.

Wondering about Carpet Installation Prices, fees and costs?

Alan Fletcher – Carpet Expert and Consumer Advocate

Visit my Website: www.abccarpets.com