A Common Carpet Buying Nightmare…
“Unless you learn how to make wise and informed carpet choices this scenario could happen to you…”
After saving upyou have finally stashed away enough money to buy new carpet for your home! So you head over to a nearby carpet retailer and the salesperson helps you select the carpet of your dreams. After your new carpet is installed you are pleased with the way everything turned out, you love the color and how soft it feels underfoot.
You upload photos of your beautiful new carpet on your social media page and are looking forward to inviting your family over for the holidays! You recommend the carpet retailer to your friends and co-workers and post a positive review of your experience for the carpet retailer online.
Then a couple of years later you realize that your beautiful new carpet is starting to mat down and look ugly down the hallway and along your main traffic lanes. You try to spot clean these areas and vacuum the areas more often, but it doesn’t seem to help or make it look any better…
Finally as your carpet continues to mat down, you decide to call the carpet dealer to complain and they send someone out to take a look, they take pictures and ask you a lot of questions.
A few weeks later they call you to say your warranty claim for the carpet has been denied for one reason or another. Maybe it’s because there is no warranty coverage for “matting or crushing” of the carpet pile. Maybe it’s blamed on a bad installation job or maybe they blame you for not maintaining the carpet according to the manufacturer’s warranty requirements.
Regardless of their reason for denying your warranty claim, you now have to live with the carpet until you are able to save up enough money to replace it.
Don’t let this happen to you!
Some carpets are designed to tolerate heavy foot traffic and some are not. A good carpet salesperson will make sure you choose a carpet that is capable of tolerating your level of foot traffic you have in your home. Some carpet salespeople are more concerned with “closing the deal” rather than making sure you choose a carpet that is designed meet your needs and goals.
Getting ready to buy new carpet? Here is what I suggest you do. Do your carpet homework… Read through my website and learn my helpful tips, tricks and insider secrets that will help you make wise carpet choices from start to finish. It all free! http://CarpetProfessor.com
Be sure you take my free Carpet Foot Traffic Test to see what grade or quality of carpet you need to meet your needs and goals.
Before you begin shopping for new carpet, visit my Preferred Carpet Dealer Directory to see who I recommend near you. Be sure to print out and use my free discount coupon and get up to $100 off your carpet purchase. Get several bids or estimates from other carpet retailers and be sure to ask for a detailed breakdown of all the charges and fees.
Feel free to email me any carpet questions you may have along your carpet buying journey. – Alan Fletcher aka The Carpet Professor.
Karastan Carpet Complaint
We had a Karastan nylon carpet installed about 8 years ago. It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming.
I was led to understand that nylon carpet is the most durable fiber available, so I’m very surprised at this deterioration. Parts of the carpet are often exposed to sunlight, and deterioration is worse in those areas.
Is this deterioration common in nylon carpets? Would steam cleaning prevent further deterioration? Karastan Carpet Complaint!
Thanks for your email. Sorry to hear about your Karastan Carpet Complaint. I don’t have a complete picture of your circumstances so I am going to give you my best opinion and a general response and let you draw your own conclusions.
Feel free to respond with any additional info you think may be pertinent! There may be several issues you need to consider…
From my website:
Carpet Shedding and Fuzzing Explained:
Direct and indirect sunlight is bad for all carpets and causes the fiber to become faded and weak and the backing to become dry and brittle. This sounds like it could be your main issue. Other factors that may be contributing to the deterioration:
Your climate, type of heat used in your home, very low humidity combined with other climactic factors can easily play a part to your carpet deteriorating more quickly.
Heavy foot traffic, active kids and pets, and improper maintenance also help break down the carpet fiber prematurely.
From my website:
How Long Does Nylon Carpet Last?
Contact the retailer where you purchased your Karastan carpet and ask them to come out and take a look. Do you have your original sales receipt showing exactly what carpet style you purchased? If so, they can look it up to see the warranty limitations.
Do you still have your original new carpet warranty paperwork? If so, you may still have some limited recourse from the manufacturer if you have followed all their warranty requirements to the letter.
From my website:
Steam cleaning will not solve your problem, but regular cleaning is required periodically to keep your new carpet warranty in force. If your warranty has expired or is null and void due to a lack of required care and maintenance, then you should contact a reputable carpet cleaning expert and have them take a look. They may have a way to help extend the life of your carpet for a little while longer.
From my website::
Nylon Is The Most Durable Carpet Fiber
Karastan Is a well-known and trusted brand!
Karastan does make a good quality carpet, but some carpets are only designed to last 7 to 10 years. Maybe your carpet has already outlived it’s intended lifespan.Carpet quality is determined by the materials use to construct the carpet and the specifications.
Yes, nylon is the most durable fiber available today, however not all nylon carpets are created equal. It all boils down to the manufacturers specifications of the carpet in question, including: Fiber type, tuft-twist, pile height, pile density, fiber face-weight, and much more…
How well the carpet is constructed makes a big difference in the life-span and overall durability of the carpet.
Carpet Specifications: Take a look at my free Carpet Durability Guide Chart. It may help you make wise carpet choices in the future.
New Carpet Warranty Limits
If you did not purchase your carpet from a locally-owned family-run flooring dealer, then your outcome may not be very favorable for you. Big box retailers like Lowe’s and Home Depot and nationally advertised conglomerates like Empire Today are not known to be very helpful when a customer has a complaint.
The Final Outcome – Karastan Carpet Complaint
Don’t expect to get a free full carpet replacement or a huge discount on new carpet, but there is a small chance for a little something in your favor if the dealer you purchased from is reputable and locally-owned.
Family-run flooring dealers are often willing to (throw you a bone) give you a discount on your new carpet to make sure you are a satisfied and hopefully a repeat customer.
If you purchased from a locally-owned, family-run flooring dealer, I have found that being pleasant and patient during their investigative process will usually lead to a better end-result for you, if you know what I mean.
I doubt you will have any new warranty coverage left at this point, but the dealer knows you have plenty of friends, co-workers and relatives in their service area and you might mention you would be happy to recommend them highly and post a favorable online review if you are treated right.
Hope this helps!
Alan Fletcher aka The Carpet Professor – Karastan Carpet Complaint
Trusted Dealers: Alan’s Recommended Carpet Dealers
By Alan Fletcher aka The Carpet Professor
In this free report by Alan Fletcher, aka The Carpet Professor, homeowners can learn all about how to buy new carpet at near wholesale prices from online carpet resellers.
These carpet resellers are mostly located at or near Dalton, Georgia, which is well-known as the Carpet manufacturing Capital of the World!
These Carpet resellers all have a website and a toll-free phone number to make it easy to see what products they have to offer and how to contact them if you are interested in a particular carpet or product they have in stock. They are willing to send you some free samples (small swatches) for you to inspect and consider for any carpet or product that you are interested in purchasing.
Any homeowner can easily save up to 70% off new carpet if you know exactly what to do and how to do it without making simple but costly carpet buying mistakes. You are responsible for all shipping costs.
Learn The Secrets to Choosing New Carpet Wisely. Order my Carpet Buying Guide. It’s just $9.99 at Amazon.com
The Devil is in the Details!
You need to learn everything you can about all the ins and outs of buying new carpet from online carpet wholesalers. Do it right and you stand to save a ton of money. Do it wrong and you stand to lose a ton of money. Don’t take chances.
Don’t make the mistake of thinking you are smarter then they are. They have been in business of selling carpet and flooring for decades. If you choose poorly, or don’t read all the fine print, you will surely regret the final outcome.
It’s not easy to buy new carpet from online carpet resellers and it takes time to learn exactly what carpet will be the best choice for you, your needs, your goals, your lifestyle and your budget. Get any of these critical aspects wrong and you stand to lose hundreds if not thousands. Don’t worry, there is hope for you!
I can show you how to avoid many of the most common homeowner pitfalls including; How to select the right grade of carpet, and how to use my best tips & tricks and tidbits to help negotiate your best carpet deal.
These so-called nationally advertised wholesale carpet resellers are known by many different names but they all offer new carpet at deep discounts. Your job is to make sure you by the right carpet at the right price and have it installed properly. It’s not as easy as most homeowners think!
How to Buy Carpet Wholesale Online
There are plenty of honest and reputable carpet wholesalers and a few unscrupulous carpet wholesalers that you need to avoid. But even if you buy from an honest and reputable wholesaler, you still need to know how to do it right. They are in business to sell tons of carpet every day, every month and every year and they don’t have time to educate you or hold your hand every step of the way.
- Know exactly what carpet you are buying, (brand, style, fiber, quality, price, specifications, durability, shipping cost etc.)
- Know the terms of the contract, including return policies and warranty.
- Avoid verbal promises. Every detail must be written into the contract.
- Know your consumer rights and responsibilities.
- Understand how the purchase process works from start to finish and what you are expected to do.
- Take the time to make sure every “T” is crossed and “I” is dotted.
You can save a lot of money on new carpet if you do it right, but the key is to be well-informed. In this report, I explain the potential benefits and common pitfalls that you might encounter when you buying carpet online from a Dalton Georgia Carpet outlet store. You have a lot to gain, but you also have a lot to lose. Knowledge is power and I can help you be a winner.
Come one come all…The call to great savings…
Internet ads, pop-ups, banner and display ads all shout “Buy Carpet Wholesale!” These are very common words on the internet these days. Is it really true that you can buy new carpet at wholesale prices? The answer is yes, sort of. Well, maybe. It’s quite possible. Let me explain.
The truth is, buying carpet from any online source can be hazardous to your pocketbook if you don’t know what you are doing. On the other hand, you stand to save a ton of money if you take the time to learn how to buy carpet “wisely”. You need to understand how the carpet business works before you can make it work in your favor. The first thing you must do is know what grade of carpet you need to buy. I have created a free carpet foot traffic test to help you figure it out. http://www.homecarpetshopping.com/carpet_foot_traffic_test.htm
Buying carpet wholesale is not for everyone.
You have to be able to spend a lot of time talking to salespeople on the phone ordering samples, probing, investigating and researching, comparing prices and products, interviewing carpet installers and preparing your home for the carpet delivery and the final event of having your carpet installed. It truly is a major event that requires making lots of phone calls, sending and receiving emails, ordering and viewing carpet samples and keeping track of all the details.
It can be mind-boggling and its way too much work for some people, and I don’t want you to think it will be a quick and easy task. It takes time to work out all the details, and it could take weeks before you get the whole job done. If you try to do it too fast, you could easily end up making a costly mistake and unhappy with the end result. You don’t want that. But you do want to save some money, right?
A quick, easy and safe way to buy new carpet!
If you’ve ever been inside a locally owned carpet showroom no doubt you’ve seen the racks of new carpet samples. If you choose to buy from a local dealer you just visit the store, decide what grade of carpet you need and can afford, take a few samples home, settle on a carpet style and color you like and place your order. In a week or two the manufacturer will ship your new carpet to the retailer where you bought it. Their installers will load up the carpet and pad into their van and bring it all to your home and install it. You can usually get the whole job done in about two or three weeks. The local carpet retailer takes care of all the details while you sit back and relax. When it’s all finished you just write them a check. Ah! No worries, but you do end up paying a little more for all the great service.
When you buy carpet from a Dalton carpet wholesaler, you can surely save money, but it takes a lot more time and effort on your part, and there is much more risk involved. You have to take care of all the arrangements from start to finish, including finding your own carpet installer.
What is discounted carpet?
Giant carpet manufacturers like Mohawk and Shaw make thousands of rolls of carpet every month. They have strict manufacturing specifications they must adhere to. If they make a roll of carpet that doesn’t make the grade, they will sell it as “seconds” to any carpet outlet store at a discount. These rolls of carpet usually have something wrong with them. It could be a color streaking problem or the dye was off color. There could be missing tufts or other surface defects. The backing could be defective.
You may never know why the mill sold it as seconds and that could come back to bite you. They all say that they sell first-quality goods and you might just believe them. But should you find something wrong with your new carpet you might need to ship the carpet back. That can be costly and inconvenient to say the least.
Sometimes carpet makers will discontinue a certain style or color and sell off all they have in stock to make room for a new style or color. In this case, there may not be anything physically wrong with the carpet, but the discount won’t be as attractive as those with an obvious or known defect. The mill will sell the carpet to the highest bidder or for what they feel it’s worth. Trust me; they know how much carpet is worth.
What does wholesale mean? True wholesale is when you buy directly from the manufacturer. Consumers cannot buy carpet directly from the carpet manufacturer; you must buy from an approved carpet reseller and they will certainly make a profit on the purchase. This means that if you buy from any online carpet reseller, you will not be buying carpet wholesale, but at a significant discount.
How to buy carpet at a discount.
Competition in the carpet business is fierce, so in order to compete for your business, wholesale carpet outlets advertise heavily and they use the internet to attract customers from all over the world. There are literally hundreds of carpet outlet stores in the state of Georgia, with billboards lined up all the way down the interstate highways.
Most carpet resellers have websites with photos and descriptions of their available products, specials, detailed installation information, customer testimonials, free price quotes and all about buying carpet or other flooring products from them. Sounds good so far, right? Not so fast!
There are a few ground rules you need to be aware of before you start shopping for discounted carpet online. First, I never recommend buying carpet from any online source that does not have a physical location and a good reputation, as verifiable through the local Better Business Bureau. Some carpet resellers are middlemen with a website, an office and an 800 number; they don’t have a warehouse full of carpet. They sell carpet from a long list that other carpet resellers provide; who do have a warehouse full of carpet.
Some Dalton Georgia carpet resellers are well-known from having national media attention, and national television ads but that doesn’t mean you should let your guard down. Second, don’t believe everything a carpet salesperson tells you. No matter what questions you might ask, they might just tell you what you want to hear. “Sure, we can do that for you, no problem!” If promises are made, no matter how insignificant, get it all in writing before you sign on the dotted line.
The fine print can catch you off guard!
Dalton outlet stores sell products such as carpet, vinyl, hardwood, laminate, and area rugs at deep discounts. Many items they feature are seconds, close-outs, roll-ends, overstock specials, cabin-grade wood, promotional carpets, and other discounted floor coverings. You need to be absolutely sure about what you buy from them because there are NO RETURNS on any discounted goods, period.
However, if you order first quality goods and are unsatisfied, you can return your carpet as long you bought the full roll (more than 30 yards) and it is unopened and uncut. Here’s the catch…There is a substantial re-stocking fee imposed of at least 15% and the customer is responsible for all return shipping costs. Special orders may be returned with a re-stock fee up to 70% and the customer is responsible for all return shipping costs.
Return shipping could cost you hundreds.
What can go wrong? Maybe the carpet got wet or damaged during transport. Maybe they sent the wrong color, you may order a 45-ounce carpet and a 38-ounce carpet shows up. These are all common occurrences. Mistakes do happen and sometimes carpet has defects that are unforeseen. If there is a problem with the carpet it is your responsibility to prove it, document it, get photos, have it inspected, and eventually get authorization to return it and then hire a trucking company to pick up the carpet and return the carpet at your expense.
Shipping a roll of carpet back to the vendor can cost you hundreds of dollars and be very difficult and time consuming. Just because you only paid $80 to have the carpet shipped to you does not mean that it will only cost you $80 to ship it back. These carpet sellers have negotiated a special arrangement with the shipping company to get huge discounts for volume, you don’t. It could easily cost you hundreds to ship a heavy roll of carpet back to where it came from!
You are also responsible for getting the roll of carpet wrapped up properly and put into the delivery truck. The trucking company does not show up with a forklift to move your carpet from your garage to the back of their truck. The driver will not lift a finger to help you, as it is not his job. When the shipping truck (carrier) arrives, it is your responsibility to quickly get the roll of carpet out of your garage (assuming that’s where it is) and loaded into the back of the delivery truck. Not an easy task when many rolls of carpet weigh in at over 500 pounds or more and opening to the back of the delivery truck is over four feet high.
The fact is, once you buy a roll of carpet, you own it. This is where they have you over a barrel. They know that once you figure out how difficult it is to ship it back and how much it’s going to cost, you will likely decide to forget it and live with your defective carpet. Maybe you can sell it in your local newspaper or Craigslist. This is a very common problem that many unsuspecting homeowners experience every day.
How to Buy Carpet Wholesale Wisely
On the other hand, you can save a ton of money if you know exactly what you are doing and do all your carpet homework. In my 2011 Carpet Buying Guide, I explain how the entire carpet buying process works if you choose to buy from a Georgia carpet wholesaler. Learn more on my website at http://www.AbcCarpets.com