Tempted by Home Depot $37 Carpet Installation?

Tempted by Home Depot $37 Carpet Installation?

 

A new round of 2014 TV ads from Home Depot now offers whole house carpet installation for just $37.00. Big box stores want to entice you to buy new carpet from them and it would seem that they are willing to give you a fantastic deal on installation if you do. The question is… Who’s Installing Your Carpet?

 

Why are they giving away carpet installation for just $37?

There are several reasons why they are giving away carpet installation for just $37. They used to hire carpet installers directly but his backfired on them. Homeowners posted a ton of complaints on the internet claiming poor carpet installation and poor customer service. Today they contract out their installs to an independent installation company.

Let me ask you… If you pay just $37 installation for a whole house full of carpet and the installer does a lousy job, what recourse do you have? Maybe they will come back and try to fix it. Maybe they will say it’s a carpet defect and that it is not their fault. Maybe they will refund your money…  But wait….You only paid $37 for installation right? What is their financial liability to you in the event they cannot satisfy you?  Might it be a $37 refund? What will it cost you to fight them in small claims court?

 

Who’s Installing Your Carpet?

Big box retailers used to hire sub-contracted carpet installers, but they had a real hard time finding and keeping qualified installers. It didn’t take long before all the real good installers left and would never return to work for the big box stores again.

Why?

Back in the 90’s Home Depot paid local installers a little better for carpet installation than the locally owned carpet stores, but they were so unorganized at the store level, that every morning a dozen or so carpet installers would stand around for hours waiting to load up the carpet and pad for the day’s job. Most often, the store personnel could not locate the carpet because it was buried somewhere in the back room along with dozens of appliances, boxes and various building materials. It would take a fork lift operator hours to finally uncover the rolls of carpet that had arrived the previous week.

 

Where’s My Carpet?

Often the carpet would be delivered to the wrong store, or the carpet would not arrive on schedule and the homeowners were never notified of the delay. Homeowners were heaping mad! They had already moved all the furniture out, taken time off work and the homeowner ended up waiting hours without a call or explanation. Carpet installers were angry too. A whole day was wasted without any pay because the job was scheduled but the carpet never arrived.

The store manager knew nothing, the person who ordered the carpet did not do any follow-up, and when a homeowner would call for an update, nobody knew anything. When a homeowner would call, the staff would often say something like, “Bob is in charge of handling all that and this is his day off!” Then and now, I seriously question Home Depot’s ability to properly run a carpet business. I do not think they should be in the carpet or flooring business at all.

Home Depot finally decided to contract out all of their carpet installations to independent flooring installation companies. This limits their liability since they now have nothing to do with the installers directly. If something goes wrong with your carpet install, Home Depot may simply refer you to the installation company, “Here’s their phone number, give them a call and have them come back and take a look.”

 

But is it an installation problem or a carpet defect?

The carpet installer says its a carpet defect NOT a bad install. Now you have to call the carpet manufacturer and ask to have an inspector come by and take a look.  The carpet inspector comes to your home and says it’s an installation issue NOT a carpet defect. Now what do you do?

What is $37 carpet installation really worth? Do you want to spend thousands on new carpet and then pay almost nothing for one of the most important aspects of the job? It doesn’t make much sense to me and I have been in the carpet business over 30 years. Any carpet you buy must be installed properly or it will wear out prematurely and improper installation can easily void the carpet warranty too.

What a sweet deal for big box retailers! Just collect all the money (profit) upfront and never have to worry about dealing with carpet complaints. They even use an independent company to do all their in-home measuring, and they can charge you a hefty fee for that if you don’t buy from them. (read more about carpet measuring scams on my website).

 

Beyond the definition of a “Basic Installation”

How can installers survive on $37? In reality, they are paid more. Not only that, they are allowed to charge you excessively for every little extra option you require. Need some new tack-less strips? Need carpet on stairs? Need metal transitions or thresholds? Need the old carpet and pad removed and hauled away? Have a Mobile Home? It’s all extra.

The list of extra charges you might encounter beyond their definition of a “basic installation” could easily cost you hundreds more than you expect. When the carpet installers show up with your new carpet and have the chance to take a good look at your home, they will then let you know exactly how much more you have to cough up for them to install your carpet. Have your checkbook ready!

 

Where to Find Well-Trained and Qualified Carpet and Flooring Installers? 

I don’t recommend buying carpet from big box retailers like Home Depot or Lowe’s.  You have way too much at stake should something go wrong. It’s real important to make sure your new carpet is installed correctly according to the manufacturers guidelines. Following The Carpet and Rug Installation Standard 105 is usually required. See it here: CRI Carpet Installation Standard 2011PDF(PDF 1.06 MB)

The fact is, locally owned and family-run carpet dealers have a much easier time finding and keeping qualified flooring installers. Most locally owned carpet dealers have long term relationships with experienced and well-trained installers that have been working with them for decades. This is great news for you because locally owned flooring dealers tend to offer the best customer service, offer lower prices, provide honest measuring and give free estimates.

Please be aware… not all locally owned flooring dealers are honest and reputable and carpet scams are common. Since 2008 I have been compiling a short list of locally owned carpet dealers that meet my requirements. See who I recommend near you! Alan’s Preferred Carpet Dealer Directory

Thanks for reading my blog. Visit my websites for more of my personal carpet opinions and carpet buying advice.

 

Alan Fletcher

AbcCarpets.com

CarpetProfessor.com

http://www.abccarpets.com

Alan’s Free Carpet Buying Checklist

Alan’s Preferred Carpet Dealer Directory

 

 

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All About Carpet Durability and Foot Traffic for Your Home

How Long Will My Carpet Last? 

All about Carpet Durability, Carpet Cost and specifications

  • All About Carpet Durability and Foot Traffic for Your Home,

  • Carpet Cost, Carpet Durability,

  • How Long Does Carpet Last?

 

There are several carpet specifications that will help determine if a carpet can handle your level of foot traffic. The main factors most homeowners must consider are:

 

Carpet Fibers

There are several different types of carpet fibers to choose from. For example; Nylon is known as the most durable fiber available today and is also the most expensive to manufacture. But not all nylon fibers are created equal. Some are more durable than others and some nylon fibers are made softer than others due to the diameter or “denier” of the strand. The thinner the fiber strand the softer the carpet will feel. But does a softer feel make for a less durable carpet? I think so…

Tuft Twist

When groups of fiber strands are gathered together and twisted they form into “Tufts” These tufts are inserted into the carpet backing to create various styles of carpet. When the tufts are twisted together they use heat to “set” the tufts – similar to how women use a curling iron to curl their hair. The number of twists formed per lineal inch is how they determine the “Tuft Twist” rating. Most plush style carpets have a tuft twist rating of 4 to 6.

Frieze styles are known for having a tuft twist rating of 6 to 8. Generally speaking, the higher the tuft twist rating the longer your carpet will retain it’s “like new” appearance. This is because over time the tufts may begin to lose their twist or “blossom”, causing the carpet to gradually lose it’s like new appearance.. Some carpet fibers are able hold their “twist” better than others and this ability is known as being more “resilient” Nylon is the most resilient carpet fiber available today. Polyester is the least resilient carpet fiber.

Face-Weight

Carpet face-weight is the weight of the fiber that is used to manufacture the carpet pile. Face weights range from 20 ounces to 120 ounces and most residential carpets sold today are between 30 to 60 ounces. Generally speaking, the higher the face-weight, the more durable the carpet will be. But this does not always hold true. If the pile height is too tall, it may be more prone to matting and crushing.  Depending on your level of foot traffic, you may need to limit the pile height and increase the face weight. This is what we call the “Pile Density” rating.

Pile Height /Density Rating

Using a mathematical formula we can take the Pile height and pile face-weight to determine the Pile Density rating. Generally speaking, the higher the pile density the more durable a carpet will be. This holds true more often when the pile height is not too high as to limit the potential for matting and crushing of the pile.  Once the carpet tufts begin to fall over, crush and collapse the carpet will lose its like-new appearance. Some carpet fibers are more prone to matting and crushing than others. With nylon carpet, a good cleaning may help restore the tufts to their original upright position and allow your carpet to regain some or all of its like new appearance.   However, carpets made from other fibers may not yield the same favorable results. What is the best pile height and density rating for the carpet that will best serve your needs and goals? 

Read My Full Article Here

Carpet Buying Guide: Should I Use a Moisture Barrier Padding?

Should I Use a Moisture Barrier Padding?

Some carpet salespeople recommend a moisture barrier pad to every customer. Moisture barrier pads are generally more costly than a standard padding and may be suitable in some circumstances. However, I have found that in most situations homeowners are mislead into thinking a moisture barrier pad can do more than they are actually designed to do.

Some claim that a Moisture Barrier pad will prevent spills from soaking into the pad. What benefit does that provide? Do I need that?

What Homeowners Need to Know….

Read more: http://www.howtobuycarpet.com/carpet_padding_moisture_barrier_pad.htm

New Google Map Features Preferred Carpet Dealers!

Click on this special link to see my list of recommended Carpet Dealers nationwide! These are all hand- selected by me personally and are the best of the best!

NOTE: This Google Map takes about a minute to upload so please be patient!

Don’t buy new carpet from unscrupulous carpet retailers, buy from a dealer you can trust! Visit my website at Http://www.abccarpets.com to learn how to buy new carpet wisely!

View Alan’s Preferred Carpet Dealers in a larger map

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