How To Buy Carpet Wisely

The Truth About Buying Carpet By Alan J. Fletcher – Carpet Expert & Consumer Advocate   What I’ve Learned from 30+ Years in the Carpet Business (And how I can help YOU save hundreds & avoid…

Source: How To Buy Carpet Wisely

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Smartstrand Carpet Complaint

Smartstrand Carpet Complaint

Dear Alan

I am hoping you can offer some advice. We purchased Mohawk Smartstrand carpet for the master bedroom of a “seasonal” residence. Two adults and no pets inhabit the residence for approximately 5 months of the year.

The condo is in Florida. The carpet was purchased 8/2013. The carpet is showing excessive wear patterns anywhere we have to walk on and the carpet looks “matted” and frayed. Mohawk denied our claim because we didn’t have the carpet cleaned after 18 months. We pointed out that we had not been living in the residence for a total of 18 months. The store we purchased from in Naples, Florida asked us to have it cleaned and recommended a carpet cleaning company. Now after the cleaning, the carpet fibers look worse and the carpet looks dirty. The carpet cleaner also noted the wear patterns were not improved by the cleaning.

Mohawk has been difficult to deal with and the dealer where we bought it is not standing behind their product. Is there any way to contact someone at Mohawk other than the usual customer service representatives, who might have some authority to help us? Do you have any suggestions or recommendations?

Thank you for any assistance,

Ron

___________________

Hi Ron

Can you tell me the room measurements and the price you paid for the carpet only?  (Per square yard or by per square foot)

What type and density of padding was used? What was the total price for the whole job, carpet pad and installation?

Is this a beach house?

Alan

__________________

Dear Alan

Thank you for getting back to me. I’m so discouraged by this situation.

No, it’s a condo on the 5th floor of a 15 story building, not directly on any body of water. The pad used was 7/16”, 7lbs density. Currently the carpet retails for $5.49 a square foot. I measured the room myself; the main area is 14’ x 29’. There is a 4x 4 entry area leading into the large area. There is a 10’x 4’ hallway from the main area leading to a bathroom and a walk in closet along the hallway approx 13’ x 5’.

Ron

_________________

Hi Ron

Here is my opinion on the issue:

From your provided information, it appears from the amount you spent on carpet tells me that it is a good quality carpet (about $45 per sq yard) and the pad they used was of sufficient quality and density. The problems you are dealing with should not be happening to you. If a carpet shows major signs of wear and tear after just a few months, then there is something seriously wrong. I suspect there is a manufacturing defect of some kind. Your carpet dealer is your best bet for a solution to your problem.

A locally owned carpet dealer has some leverage with the carpet manufacturer in situations like this. Keep calling and asking for their help to resolve this. If you can’t get your carpet dealer to help you get your carpet inspected; get a valid claim filed with the carpet manufacturer, and/or get some sort of resolution, then you may want to consider filing a lawsuit in small claims court. (It’s not a fun thing to do and is often difficult to win).

Alan

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Dear Alan

Interesting update! The carpet dealer has now offered us a replacement allowance of $2,100 plus free labor if I purchase new carpet from them. I’m enjoying reading your website articles about how and where to purchase new carpet.

Many thanks for all your help and advice!

Ron

 

 

Free Carpet Installation Checklist

Free Carpet Buying and Installation Checklist for Homeowners.

By Alan Fletcher – Carpet Expert and Consumer advocate

Learn what questions you need to ask and what you need to do before, during and after you have new carpet installed in your home!

Learn little-known insider tricks and tips to make sure you get the job done right the first time and what you must do to keep your new carpet warranty in force. Discover smart ways to ensure you side-step common consumer mishaps and avoid costly carpet buying and installation problems and mistakes.

Read full article: http://goo.gl/CngXPK

The Differences Between Frieze and Berber Carpet Styles

My friends over at The Carpet Guys have a post going up on their blog today about the differences between Frieze and Berber that is a worthwhile read for homeowners. Here is their link: http://bit.ly/1SZZg94

Carpet Installation Cost and Measuring.

Hi Alan,

I’ve been reading through your CarpetProfessor website and I find it very informative. Thank you for putting this website together. One piece of information I was not able to find has to do with what the final installation cost is based on. For example, my room is about 18’ X 16’ and I’m buying 12’ wide carpet, Due to seaming,

I think I will need to buy 12 x 32, = 384 Sq ft of carpet, even though my room is only 288 Sq ft.  My expectation is that I would pay installation only on the 288 Sq ft, I would also only purchase padding for 288 Sq ft, not 384 sf..

I know I will have to pay for the full carpet size (384 Sq ft) but it’s not clear to me which measurement would be used for the installation cost. I’d like to know so that I don’t get misdirected by a carpet salesperson.

 

Alan’s Reply:

Thanks for your excellent question!

When it comes to the cost of carpet installation, you always have to pay for the total amount of carpet ordered, including any material waste. Why? Because the installer has to handle the whole roll, transport it, cut it up accurately into needed sizes, seam it all together beautifully and install it all correctly.

The room figures you mentioned are correct if you only want one seam down the length of the room. However, you could do it in four pieces and save money on materials and labor.

By that I mean, if you have a 16 x 18 room (approximately) and use 12’ goods, you may only need to buy a 12’ x 18’ piece plus a 12 x 6’ for the side fill. That adds up to 12 x 24 = 288 sf.

The 12 x 6 piece is cut into 3 pieces (3@ 6 x 4) which are all seamed together to make the 4’ x 18’ fill. (This math doesn’t apply to carpets with a pattern match)

You won’t get charged any more for installation regardless of the installer having to seam up the carpet in several pieces, unless you are buying Looped Berber style carpet. http://www.carpetprofessor.com/berber_carpet.htm

Here is my blog page that will help you make sense of measuring for carpet seams.

https://alanjohn1.wordpress.com/2014/08/19/carpet-measuring-how-much-extra-carpet-is-needed-to-do-the-seams

Be sure to check out the room diagrams on my blog page. Hope this helps!

Carpet Professor

Carpet Professor

Alan

http://www.carpetprofessor.com

http://www.carpetcollege.com

http://www.carpetuniversity.com

Posted in Uncategorized | 1 Reply

Best Carpet Choice for Home

Best Carpet Choice for Home

Dear Alan,

I live in Clinton Township Michigan.  My husband and I are looking to replace all of our upstairs carpet. The carpet to be replaced includes a hall, a stair case with 12 stairs, and four upper bedrooms.

Last week I stopped into a local family owned carpet store to look at a carpet that I had seen in a family member’s home. The carpet was made by Mohawk and is made from 75% Smartstrand and 25% P.E.T. Polyester.

Tonight we had an in-home estimate from a well-known shop-at- home company. The salesman brought out some plush style carpets that he stated were great for high traffic areas.  He showed us a 60 oz weight, and a 50 oz weight carpet samples.  I asked him if in fact that they carried “Smartstrand” and he said yes however that it was a special order carpet.  He went on to say that the sample that I had from the local dealer was only about a 30 oz face weight and would mat down over time. He instead suggested that his Shaw plush style was a much better choice for the stairs and hall.  He quoted us $3,750 to do the hall/stairs and the four bedrooms. I had received a quote of $4,036 from the local family owned carpet store with the 30 oz face weight carpet.

Both offered 8 lb padding. The shop-at- home company offered padding without the moisture barrier, they have it but he did not believe that we needed it (because it is just me and my husband in the home), but the local dealer offered padding with the moisture barrier.

I came across your site after going online to look at some other local carpet stores to see what they may have to offer.  I guess I would like an expert such as you to weigh in or give some advice as to why the local carpet store would only offer us a 30 oz face weight and give a quote of $4000 dollars and the shop-at- home carpet company quote $3,750.00 with w 60 oz face weight.  Looking forward to hearing back from you.

Cathy

Hi Cathy,

Thanks for your carpet questions!  I have to make some assumptions with the limited information you gave me, so this email is my best “guesstimate” response for you.

It sounds like you had Empire Today out tonight to show you some polyester carpet samples. I never recommend buying carpet from Empire, and I don’t recommend you buy a carpet made of PET or Polyester fibers unless you want it to last for less than 7 years. Those are the absolute worst fibers, no matter what they tell you. Neither of two carpets you mentioned can handle medium to heavy foot traffic regardless of their 50 or 60-ounce face-weights. Fiber type, Tuft twist and pile density are way more important factors to consider than is a higher face-weight. You need to consider all the carpet specifications to know if the carpet is durable enough to handle your application and last as long as you anticipate. (See attached carpet durability chart)

A carpet made of Nylon is always the best choice for stairs and hallways and other heavy foot-traffic areas. Smartstrand, P.E.T. or Polyester fibers do not perform as well on stairs and hallways as they tend to mat down quickly in medium to heavy foot traffic applications. If your home has low foot-traffic, then a Smartstrand (Triexta) fiber might work well for you, but it should still have good specifications, hopefully more than 30-ounce face-weight and good pile-density rating (see attached carpet durability chart)

Best Padding Choice

You don’t really need a moisture barrier padding, so why pay extra for it. A good quality Rebond type pad, 7/16”, 8-pound density will do the job just fine. Learn more about moisture barrier padding and other specialty padding types.

Take my free carpet foot traffic test to see what level of foot traffic you have.

I have three preferred dealers near you. Here is a link: http://www.carpetprofessor.com/preferred_carpet_store_in_detroit_MI.htm

#howtobuycarpet

Alan

www.carpetprofessor.com

New Logo for the Carpet Professor, Carpetprofessor.com

New CarpetProfessor.com Logo and Lapel Button for Preferred Carpet Dealers.

Recognizable branding is a key factor in building solid trust and recognition for any business and CarpetProfessor.com has just revealed new logo that is sure to attract attention and encourage homeowners to buy new carpet and flooring from a select few reputable, locally-owned carpet dealers across America, that have each been hand-selected, and come highly recommended by Alan Fletcher aka the “Carpet Professor.”

Carpet and flooring dealers displaying the Carpet Professor button on their shirt and having the Carpet Professor Logo displayed on their front door or window will quickly identify them as having been carefully selected and respected as one of Alan’s Preferred Carpet Dealers, a designation that ensures homeowners will be treated right and get a fair and square deal on new carpet and flooring.

According the U.S. Census Bureau, there were 12,883 carpet or flooring retailers in 2010. There are less than 500 Preferred Carpet Dealers recommended by Alan Fletcher aka “The Carpet Professor” all across America.

Alan Fletcher, a trusted consumer advocate, is a 30+ year carpet expert and has been helping homeowners choose new carpet and flooring wisely, avoid scams and save money for over 18 years.

Visit http://www.carpetprofessor.com  to learn more.

CarpetProfessor.com Logo

New CarpetProfessor.com Logo and lapel button for Alan’s Preferred Carpet Dealers.

The Best and Worst Places to Buy New Carpet

The Best & Worst Places to Buy New Carpet

 

© Alan Fletcher- Carpet Expert & Consumer Advocate. 

Are you wondering where to buy new carpet and flooring to truly get a fair and square deal? Do you want to know how to easily recognize a carpet scam! I’m Alan Fletcher, a 30-year Carpet expert and trusted consumer advocate. 

In this candid report I reveal the untold truth about:

  • Where and where NOT to buy carpet, 

  • How to choose new carpet wisely, 

  • How to negotiate a great deal on new carpet 

  • How to avoid making costly and common carpet buying mistakes!

  • And much more…

 

Below I reveal the most common retail outlets for “Where to Buy New Carpet and Flooring” and give you my unbiased and professional opinion about buying carpet or flooring materials from them. Learn which carpet retailers to avoid and where to find your best carpet deal!

 

#1 Locally-Owned “Family Run” Carpet Dealers 

 Score 5.0/5.0  , My #1 Favorite Choice

With a few remnants stood up along the back wall, some in-stock rolls of carpet on display, a neat and tidy showroom and a good selection of brand name carpet samples. These long-standing neighborhood flooring retailers buy first-quality carpet directly from the carpet manufacturer, provide excellent customer service, have fair & square pricing, have knowledgeable staff and provide qualified installers. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied. Over the past few years I have compiled my own “hand-picked” list of reputable locally-owned Carpet Dealers that I am proud to recommend to my readers. See who I recommend near you

 

 

#2 Nationally Advertised or BIG-BOX Carpet Retailers

Score 1.5/5.0

These corporately owned conglomerates blanket the airwaves with repetitive TV commercials, radio ads, billboards and bus stops! They have locations located all over the country. I think home improvement warehouses like Lowe’s and Home Depot fall into this category because they use private labels, they farm out their installations to other companies, they require payment upfront at the time of purchase, and they may even charge you a fee to come out and measure your home. Should you have a carpet problem, they may just tell you to contact the installation company or contact the carpet manufacturer directly. In many cases, if you have a problem, no one is willing to step up and accept responsibility for your problem or complaint and you could end up stuck with a carpet that you are unhappy with. Learn more: Should I Buy Carpet from Lowe’s, Home Depot, Empire Today or Costco?

#3  800- Carpet Wholesalers

  Score 2.5/5.0

These are carpet and flooring peddlers who will send you small carpet samples through the mail. They want you to buy their carpet virtually “sight unseen” (other than a small swatch) There are no refunds on discounted carpets so you really have to be fully aware of all the fine print. You can save money if you buy from a reputable carpet

  wholesaler as long as you know exactly what you are buying and fully understand how the entire carpet buying process works and what is expected of you, especially regarding the delivery of the carpet and what you are required to do if you need to return a roll of carpet. Some 1-800 carpet outlets stores are reputable and some are not. The burden of being knowledgeable about your purchase falls solely upon you.  See who I recommend near you

There are six more dealer types to learn about on my website…

Read my complete and FREE detailed report by clicking here

The Best & Worst Places to Buy New Carpet – http://www.Carpetprofessor.com

Own a Reputable Carpet Cleaning Business?

Do You Run an Honest Carpet Cleaning Company? I’m a 30-year veteran of the carpet business and I provide free carpet buying information for homeowners.

My readers are always looking to hire an honest, reputable and locally-owned Carpet Cleaning Company that offers fair & square prices, does a great job and provides first-class customer service.

My Readers are leery of shady carpet cleaning businesses that advertise heavily and offer unbelievable low-cost specials. My readers would rather deal with a carpet cleaning company that offers reasonable prices and hire employees that are clean-cut, kind, honest, helpful and hard-working.

To be considered for free inclusion, your company and employees must be IICRC Certified or equivalent.

 

Contact Alan today to see if you qualify for a FREE listing in Alan’s Best Carpet Cleaner Directory.

 

Available territory is limited.

ABC_Carpet Cleaner Directory Header

Alan’s Best Carpet Cleaner Directory Only Recommends IICRC Certified Carpet Cleaning Service Companies. Don’t Fall for Common Carpet Cleaning Scams! See Who I Recommend Near You!

Alan Fletcher

Email:  Alan@abccarpets.com

Website: AbcCarpets.com