Why do most homeowners overpay for new Carpet and Flooring?

Why do most homeowners overpay for new Carpet and Flooring? 

It’s because they fail to do their homework! By doing a few hours of research, most homeowners can save a ton of money and end up selecting the right grade of carpet or flooring product that will meet or exceed their goals, lifestyle and overall expectations. 

I have written dozens of online pages on my websites which contain valuable content that you can use to help you make wise and informed carpet and flooring selections.

You should be very wary of all the scams and rip-offs that are prevalent thru-out the carpet and flooring industry.  This is a wake up call! I am sure you have heard about con-artists who are out to steal your personal identity and scam you out of your hard earned money with online phishing scams. Well the same is true in the carpet and flooring business. There are plenty of carpet and flooring scams that you need to learn how to avoid!

Visit my website to get education from my 30+ years of hands-on experience and stellar unbiased carpet and flooring information that will help you avoid common scams and rip-offs. Visit www.AbcCarpets.com to learn how to avoid common retailer Carpet and Flooring Scams and rip-offs!

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Best Carpet For Kids Rooms? Carpet College Has Your Answer!

If you have active kids and teenagers like I’ve had, you know first-hand that you cannot be in all places at all times and when your child spills grape juice or drops a peanut butter and jelly sandwich face-down on your carpet, it takes more than a just few minutes to get those stains to come out!

I also had two cats… that for some reason would vomit on the carpet quite often. I never did find out why they do this but I get plenty of emails from other homeowners who have the exact same problem!

My wife and I had four kids and they were all born about 2 years apart. So having a one-year old, a three-year old a five-year old and seven-year old kept us running both day and night!

 

How I survived 4 kids and 2 cats

Since I am a carpet installer, I had the ability to change our family room carpet at a much lower cost than most homeowners. But that doesn’t mean you should have to pay a fortune to replace your carpet on a regular basis if you have active children, teens or pets. In my free and unbiased articles posted on my websites you will learn many powerful insider secrets to buying the right grade of carpet for your home and how to negotiate a fair and square deal.

 

If you want to buy a carpet to last for 3 to 5 years… Don’t spend more than you need to! You can buy a decent looking nylon carpet that will last for three years or more for less than $16 per square yard installed with pad! How? Let me teach you all the tips and tricks I’ve learned to help you save the most money possible and save you time and headaches too!

On the other hand, if you want to buy a carpet that can last for 10 to 20 years or more, then I can help you choose the right grade to meet your needs and goals.

Take a look at all my free articles to learn more about choosing the right grade of carpet and padding for your active children, teenagers and pets!

If you don’t have kids teens or pets, then your choices will increase and your new carpet will last years longer, that is if you care for it properly!

 

Read More Free Carpet & Flooring Articles:

Carpet Professor – Best_Carpet_for_Kids_and_Pets – CarpetProfessor.com

Carpet College – CarpetCollege.com -Free Resource for Homeowners

Carpet College – Carpet College – Get Educated About Buying New Carpet

Carpet University – CarpetUniversity.com – Carpet Cost 

Carpet University – Carpet University – Carpet Specifications Explained

Floor Professor – How to Select New Flooring Wisely – FloorProfessor.com

Landlord Floors – Landlordfloors.com – Guide to Carpet, Tile and Flooring Replacement and Repair

 

Smartstrand Carpet Complaint

This is an important post for those who are in the market for new carpet. Carpet defects are not common but when they do happen it can be difficult to get a remedy.

Smartstrand Carpet Complaint

Smartstrand Carpet Complaint

Dear Alan

I am hoping you can offer some advice. We purchased Mohawk Smartstrand carpet for the master bedroom of a “seasonal” residence. Two adults and no pets inhabit the residence for approximately 5 months of the year.

The condo is in Florida. The carpet was purchased 8/2013. The carpet is showing excessive wear patterns anywhere we have to walk on and the carpet looks “matted” and frayed. Mohawk denied our claim because we didn’t have the carpet cleaned after 18 months. We pointed out that we had not been living in the residence for a total of 18 months. The store we purchased from in Naples, Florida asked us to have it cleaned and recommended a carpet cleaning company. Now after the cleaning, the carpet fibers look worse and the carpet looks dirty. The carpet cleaner also noted the wear patterns were not improved by the cleaning.

Mohawk has been difficult to deal with and the dealer where we bought it is not standing behind their product. Is there any way to contact someone at Mohawk other than the usual customer service representatives, who might have some authority to help us? Do you have any suggestions or recommendations?

Thank you for any assistance,

Ron

___________________

Hi Ron

Can you tell me the room measurements and the price you paid for the carpet only?  (Per square yard or by per square foot)

What type and density of padding was used? What was the total price for the whole job, carpet pad and installation?

Is this a beach house?

Alan

__________________

Dear Alan

Thank you for getting back to me. I’m so discouraged by this situation.

No, it’s a condo on the 5th floor of a 15 story building, not directly on any body of water. The pad used was 7/16”, 7lbs density. Currently the carpet retails for $5.49 a square foot. I measured the room myself; the main area is 14’ x 29’. There is a 4x 4 entry area leading into the large area. There is a 10’x 4’ hallway from the main area leading to a bathroom and a walk in closet along the hallway approx 13’ x 5’.

Ron

_________________

Hi Ron

Here is my opinion on the issue:

From your provided information, it appears from the amount you spent on carpet tells me that it is a good quality carpet (about $45 per sq yard) and the pad they used was of sufficient quality and density. The problems you are dealing with should not be happening to you. If a carpet shows major signs of wear and tear after just a few months, then there is something seriously wrong. I suspect there is a manufacturing defect of some kind. Your carpet dealer is your best bet for a solution to your problem.

A locally owned carpet dealer has some leverage with the carpet manufacturer in situations like this. Keep calling and asking for their help to resolve this. If you can’t get your carpet dealer to help you get your carpet inspected; get a valid claim filed with the carpet manufacturer, and/or get some sort of resolution, then you may want to consider filing a lawsuit in small claims court. (It’s not a fun thing to do and is often difficult to win).

Alan

________________

Dear Alan

Interesting update! The carpet dealer has now offered us a replacement allowance of $2,100 plus free labor if I purchase new carpet from them. I’m enjoying reading your website articles about how and where to purchase new carpet.

Many thanks for all your help and advice!

Ron

 

 

Free Carpet Installation Checklist

Free Carpet Buying and Installation Checklist for Homeowners.

By Alan Fletcher – Carpet Expert and Consumer advocate

Learn what questions you need to ask and what you need to do before, during and after you have new carpet installed in your home!

Learn little-known insider tricks and tips to make sure you get the job done right the first time and what you must do to keep your new carpet warranty in force. Discover smart ways to ensure you side-step common consumer mishaps and avoid costly carpet buying and installation problems and mistakes.

Read full article: http://goo.gl/CngXPK

The Best and Worst Places to Buy New Carpet

The Best & Worst Places to Buy New Carpet

 

© Alan Fletcher- Carpet Expert & Consumer Advocate. 

Are you wondering where to buy new carpet and flooring to truly get a fair and square deal? Do you want to know how to easily recognize a carpet scam! I’m Alan Fletcher, a 30-year Carpet expert and trusted consumer advocate. 

In this candid report I reveal the untold truth about:

  • Where and where NOT to buy carpet, 

  • How to choose new carpet wisely, 

  • How to negotiate a great deal on new carpet 

  • How to avoid making costly and common carpet buying mistakes!

  • And much more…

 

Below I reveal the most common retail outlets for “Where to Buy New Carpet and Flooring” and give you my unbiased and professional opinion about buying carpet or flooring materials from them. Learn which carpet retailers to avoid and where to find your best carpet deal!

 

#1 Locally-Owned “Family Run” Carpet Dealers 

 Score 5.0/5.0  , My #1 Favorite Choice

With a few remnants stood up along the back wall, some in-stock rolls of carpet on display, a neat and tidy showroom and a good selection of brand name carpet samples. These long-standing neighborhood flooring retailers buy first-quality carpet directly from the carpet manufacturer, provide excellent customer service, have fair & square pricing, have knowledgeable staff and provide qualified installers. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied. Over the past few years I have compiled my own “hand-picked” list of reputable locally-owned Carpet Dealers that I am proud to recommend to my readers. See who I recommend near you

 

 

#2 Nationally Advertised or BIG-BOX Carpet Retailers

Score 1.5/5.0

These corporately owned conglomerates blanket the airwaves with repetitive TV commercials, radio ads, billboards and bus stops! They have locations located all over the country. I think home improvement warehouses like Lowe’s and Home Depot fall into this category because they use private labels, they farm out their installations to other companies, they require payment upfront at the time of purchase, and they may even charge you a fee to come out and measure your home. Should you have a carpet problem, they may just tell you to contact the installation company or contact the carpet manufacturer directly. In many cases, if you have a problem, no one is willing to step up and accept responsibility for your problem or complaint and you could end up stuck with a carpet that you are unhappy with. Learn more: Should I Buy Carpet from Lowe’s, Home Depot, Empire Today or Costco?

#3  800- Carpet Wholesalers

  Score 2.5/5.0

These are carpet and flooring peddlers who will send you small carpet samples through the mail. They want you to buy their carpet virtually “sight unseen” (other than a small swatch) There are no refunds on discounted carpets so you really have to be fully aware of all the fine print. You can save money if you buy from a reputable carpet

  wholesaler as long as you know exactly what you are buying and fully understand how the entire carpet buying process works and what is expected of you, especially regarding the delivery of the carpet and what you are required to do if you need to return a roll of carpet. Some 1-800 carpet outlets stores are reputable and some are not. The burden of being knowledgeable about your purchase falls solely upon you.  See who I recommend near you

There are six more dealer types to learn about on my website…

Read my complete and FREE detailed report by clicking here

The Best & Worst Places to Buy New Carpet – http://www.Carpetprofessor.com

Tempted by Home Depot $37 Carpet Installation?

Tempted by Home Depot $37 Carpet Installation?

 

A new round of 2014 TV ads from Home Depot now offers whole house carpet installation for just $37.00. Big box stores want to entice you to buy new carpet from them and it would seem that they are willing to give you a fantastic deal on installation if you do. The question is… Who’s Installing Your Carpet?

 

Why are they giving away carpet installation for just $37?

There are several reasons why they are giving away carpet installation for just $37. They used to hire carpet installers directly but his backfired on them. Homeowners posted a ton of complaints on the internet claiming poor carpet installation and poor customer service. Today they contract out their installs to an independent installation company.

Let me ask you… If you pay just $37 installation for a whole house full of carpet and the installer does a lousy job, what recourse do you have? Maybe they will come back and try to fix it. Maybe they will say it’s a carpet defect and that it is not their fault. Maybe they will refund your money…  But wait….You only paid $37 for installation right? What is their financial liability to you in the event they cannot satisfy you?  Might it be a $37 refund? What will it cost you to fight them in small claims court?

 

Who’s Installing Your Carpet?

Big box retailers used to hire sub-contracted carpet installers, but they had a real hard time finding and keeping qualified installers. It didn’t take long before all the real good installers left and would never return to work for the big box stores again.

Why?

Back in the 90’s Home Depot paid local installers a little better for carpet installation than the locally owned carpet stores, but they were so unorganized at the store level, that every morning a dozen or so carpet installers would stand around for hours waiting to load up the carpet and pad for the day’s job. Most often, the store personnel could not locate the carpet because it was buried somewhere in the back room along with dozens of appliances, boxes and various building materials. It would take a fork lift operator hours to finally uncover the rolls of carpet that had arrived the previous week.

 

Where’s My Carpet?

Often the carpet would be delivered to the wrong store, or the carpet would not arrive on schedule and the homeowners were never notified of the delay. Homeowners were heaping mad! They had already moved all the furniture out, taken time off work and the homeowner ended up waiting hours without a call or explanation. Carpet installers were angry too. A whole day was wasted without any pay because the job was scheduled but the carpet never arrived.

The store manager knew nothing, the person who ordered the carpet did not do any follow-up, and when a homeowner would call for an update, nobody knew anything. When a homeowner would call, the staff would often say something like, “Bob is in charge of handling all that and this is his day off!” Then and now, I seriously question Home Depot’s ability to properly run a carpet business. I do not think they should be in the carpet or flooring business at all.

Home Depot finally decided to contract out all of their carpet installations to independent flooring installation companies. This limits their liability since they now have nothing to do with the installers directly. If something goes wrong with your carpet install, Home Depot may simply refer you to the installation company, “Here’s their phone number, give them a call and have them come back and take a look.”

 

But is it an installation problem or a carpet defect?

The carpet installer says its a carpet defect NOT a bad install. Now you have to call the carpet manufacturer and ask to have an inspector come by and take a look.  The carpet inspector comes to your home and says it’s an installation issue NOT a carpet defect. Now what do you do?

What is $37 carpet installation really worth? Do you want to spend thousands on new carpet and then pay almost nothing for one of the most important aspects of the job? It doesn’t make much sense to me and I have been in the carpet business over 30 years. Any carpet you buy must be installed properly or it will wear out prematurely and improper installation can easily void the carpet warranty too.

What a sweet deal for big box retailers! Just collect all the money (profit) upfront and never have to worry about dealing with carpet complaints. They even use an independent company to do all their in-home measuring, and they can charge you a hefty fee for that if you don’t buy from them. (read more about carpet measuring scams on my website).

 

Beyond the definition of a “Basic Installation”

How can installers survive on $37? In reality, they are paid more. Not only that, they are allowed to charge you excessively for every little extra option you require. Need some new tack-less strips? Need carpet on stairs? Need metal transitions or thresholds? Need the old carpet and pad removed and hauled away? Have a Mobile Home? It’s all extra.

The list of extra charges you might encounter beyond their definition of a “basic installation” could easily cost you hundreds more than you expect. When the carpet installers show up with your new carpet and have the chance to take a good look at your home, they will then let you know exactly how much more you have to cough up for them to install your carpet. Have your checkbook ready!

 

Where to Find Well-Trained and Qualified Carpet and Flooring Installers? 

I don’t recommend buying carpet from big box retailers like Home Depot or Lowe’s.  You have way too much at stake should something go wrong. It’s real important to make sure your new carpet is installed correctly according to the manufacturers guidelines. Following The Carpet and Rug Installation Standard 105 is usually required. See it here: CRI Carpet Installation Standard 2011PDF(PDF 1.06 MB)

The fact is, locally owned and family-run carpet dealers have a much easier time finding and keeping qualified flooring installers. Most locally owned carpet dealers have long term relationships with experienced and well-trained installers that have been working with them for decades. This is great news for you because locally owned flooring dealers tend to offer the best customer service, offer lower prices, provide honest measuring and give free estimates.

Please be aware… not all locally owned flooring dealers are honest and reputable and carpet scams are common. Since 2008 I have been compiling a short list of locally owned carpet dealers that meet my requirements. See who I recommend near you! Alan’s Preferred Carpet Dealer Directory

Thanks for reading my blog. Visit my websites for more of my personal carpet opinions and carpet buying advice.

 

Alan Fletcher

AbcCarpets.com

CarpetProfessor.com

http://www.abccarpets.com

Alan’s Free Carpet Buying Checklist

Alan’s Preferred Carpet Dealer Directory

 

 

A Bad Carpet Buying Experience…

A Common Carpet Buying Nightmare…

“Unless you learn how to make wise and informed carpet choices this scenario could happen to you…”

After saving upyou have finally stashed away enough money to buy new carpet for your home! So you head over to a nearby carpet retailer and the salesperson helps you select the carpet of your dreams. After your new carpet is installed you are pleased with the way everything turned out, you love the color and how soft it feels underfoot.

You upload photos of your beautiful new carpet on your social media page and are looking forward to inviting your family over for the holidays! You recommend the carpet retailer to your friends and co-workers and post a positive review of your experience for the carpet retailer online.

Then a couple of years later you realize that your beautiful new carpet is starting to mat down and look ugly down the hallway and along your main traffic lanes. You try to spot clean these areas and vacuum the areas more often, but it doesn’t seem to help or make it look any better…

Finally as your carpet continues to mat down, you decide to call the carpet dealer to complain and they send someone out to take a look, they take pictures and ask you a lot of questions.

A few weeks later they call you to say your warranty claim for the carpet has been denied for one reason or another. Maybe it’s because there is no warranty coverage for “matting or crushing” of the carpet pile. Maybe it’s blamed on a bad installation job or maybe they blame you for not maintaining the carpet according to the manufacturer’s warranty requirements.

Regardless of their reason for denying your warranty claim, you now have to live with the carpet until you are able to save up enough money to replace it.

 

Don’t let this happen to you! 

Some carpets are designed to tolerate heavy foot traffic and some are not. A good carpet salesperson will make sure you choose a carpet that is capable of tolerating your level of foot traffic you have in your home. Some carpet salespeople are more concerned with “closing the deal” rather than making sure you choose a carpet that is designed meet your needs and goals.

Getting ready to buy new carpet? Here is what I suggest you do. Do your carpet homework… Read through my website and learn my helpful tips, tricks and insider secrets that will help you make wise carpet choices from start to finish. It all free! http://CarpetProfessor.com

Be sure you take my free Carpet Foot Traffic Test to see what grade or quality of carpet you need to meet your needs and goals.

Before you begin shopping for new carpet, visit my Preferred Carpet Dealer Directory to see who I recommend near you. Be sure to print out and use my free discount coupon and get up to $100 off your carpet purchase. Get several bids or estimates from other carpet retailers and be sure to ask for a detailed breakdown of all the charges and fees.

Feel free to email me any carpet questions you may have along your carpet buying journey. – Alan Fletcher aka The Carpet Professor.

#HowToBuyCarpet

The Carpet Professor

http://www.CarpetProfessor.com – Learn everything you need to know about buying new carpet wisely!

Honest Carpet Cleaning Services|AbcCarpets.com Recommended List

I’m always looking for honest, reputable, top quality carpet and rug cleaning companies to list on my website and recommend to my readers.

Here’s a link to my website, See who I recommend near you;

ABC_Carpet Cleaner Directory Header

Alan’s Best Carpet Cleaning Directory at AbcCarpets.com

http://www.abccarpets.com/ABC_Best_Carpet_Cleaner_Directory.htm

Looking to buy new carpet? Get free expert information, visit http://www.abccarpets.com