I don’t like to mention names of business that I have a negative opinion of or complaint about, but Homeowners out shopping for light bulbs, potting soil or hand tools might also notice a sign or banner advertising free carpet installation. It used to be $199 and then it dropped to $99. Now it’s free. Why do you suppose that is? Big box stores want to entice you to buy carpet from them and it would seem that they are willing to give you a fantastic deal on installation to do so. But is it really a good deal for the consumer?
The problem is, there are several very good reasons why they are giving away carpet installation. One reason is because they have so many complaints posted on the internet from unsatisfied homeowners claiming poor carpet installations. I did a simple search for carpet complaints on the internet and it revealed plenty of horror stories from angry homeowners. Check it out for yourself.
Let me ask you… If you get free installation for a whole house full of carpet and the installer does a lousy job, what recourse do you have? Maybe they will try to fix it. Maybe they will say it’s a carpet defect. Maybe they will refund your money… You didn’t pay anything for installation? What is their financial liability in the event they cannot satisfy you?
Big box retailers used to hire their own carpet installers, but they had a real hard time finding qualified installaers. They decided contract out all carpet installations to independent flooring installation companies. This limits their liability since they now have nothing to do with the installers directly. If something goes wrong, they refer you back to the installation company.
What is free installation worth? Do you want to spend thousands on new carpet and then pay nothing for the most important aspect of the job? It doesn’t make much sense to me and I have been in the carpet business over 30 years. Any carpet you buy must be installed properly or it will wear out prematurely.
It was free, what did you expect for nothing?
Let me ask you… Would you let an independent auto mechanic repair your engine or transmission for just the cost of the parts? How far do you think you could drive before you might break down? Would you feel comfortable taking a long trip in your car if you didn’t have to pay the cost of repairs? And what happens when you do break down? There is no free lunch, in the carpet business you get what you pay for. Don’t fall for sneaky sales tactics.
You see, if you buy carpet from a home improvement warehouse and you have a problem with your carpet, you have to contact the carpet manufacturer to seek a remedy. If you have a complaint about the carpet installation, you have to contact the installation company to have it fixed. Just because you paid your money to the big box retailer doesn’t mean they will be there to help you when you have a complaint. They may just tell you to contact the carpet maker or the installation company to seek a remedy. They will say that they did not manufacture nor install the carpet and you need to go through the appropriate channels if you have a complaint.
What a sweet deal for those big box retailers! Just collect all the money upfront and never have to worry about complaints. They even use an independent company to do all their in-home measuring, and they charge you a fee for that.
Let me also inform you that their basic carpet installation is defined in a very narrow way and if your home requires anything beyond their definition of “basic” then you will be required to pay quite a bit extra for those services. I hear the prices they charge for anything beyond the basic installation are incredibly high and could easily run into the hundreds.
Thanks for reading. Visit my website for more of my carpet opinions and advice: